I need to share my terrible online shopping experience as a serious warning to others. When my package finally arrived, it confirmed all my worst fears. Honestly, really, REALLY terrible quality clothing. The material looks much better online than in person, the sizing is way off, and I really don't even think they measure their clothing to fit any human body. Everything is just bad. The prices here are way too high for what they provide. To make matters worse, they have a strict 2-week return policy, and since I received the order on the day of my departing flight, I couldn't even return my items when I got back. I felt compelled to contact customer service immediately, even outside the return window, because this quality failure was simply unacceptable.
Customer: I am absolutely furious about the order I received. The quality is atrocious, the fit is nowhere near standard sizing, and I paid premium prices for clothing that feels like it belongs in the trash.
CS Rep: I sincerely apologize that your experience with the product quality was so disappointing. That is certainly not the standard we aim for. Can you confirm your order number and tell me which specific items were poorly sized?
Customer: The order number is A4567. It’s all of them. But the main issue now is that I couldn't return them within your two-week window because I left the country for two weeks immediately after receiving the package. I got back yesterday, and now I’m past the deadline.
If you have any kind of concerns relating to where and ways to utilize GraceQueens New Arrivals, you can call us at our own webpage. CS Rep: I understand completely why the rigid policy timeframe combined with your travel created a frustrating situation. Given the severe quality concerns you’ve raised regarding fit and material, I will make an exception for this order. We will process a full return for you. I can email a prepaid shipping label right away.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.