My online shopping experience with this boutique was a total disaster, and I feel compelled to share this cautionary tale. After ordering a dress on 12/11 with expedited shipping, the delays began, turning into a spiral of misinformation. I had to chase down my order repeatedly, only to be met with constant lies and excuses about tracking numbers that only showed "label created." My final conclusion aligns exactly with what I now believe:
WORST BOUTIQUE EVER - ALL LIARS. Believe every negative review.
After finally requesting a refund that was promised 7-10 days ago, I had no choice but to contact customer service directly because it is now January 6th, and I still haven't received my money back.
Customer: It's January 6th. I was told weeks ago, right after December 19th, that my refund would arrive within 7 to 10 business days. Where is the money I am owed?
CS Rep: I completely understand your frustration regarding this delay. I am pulling up your file now. It appears there was an unexpected processing hold from our accounting department related to the initial expedited shipping fee, which caused the delay. We sincerely apologize for the lack of communication.
Customer: Lack of communication? I called Nathalie the other day, and she was incredibly rude and actually hung up on me when I asked for confirmation in an email! I need assurance this money is coming back immediately, not another empty promise.
CS Rep: That is absolutely unacceptable behavior from our team, and I am documenting this incident immediately. If you treasured this article and you would like to be given more info about flaxen-ant-8fd.notion.site i implore you to visit our web-site. To resolve this, I can personally confirm that the refund has been re-processed this morning, and you will see the funds reflected by the end of business on Thursday. I will also generate an email confirmation right now with this updated timeline for your records.
Customer: I’ll believe it when I see both the email and the money.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.