How to Resolve Sage 50 "Already Logged In" Error: A Practical Fix Guide That Actually Works
If you're using Sage 50 on a regular basis, chances are that you've experienced this message at a minimum
"Another user is already logged in" or
"Sage 50 is already logged in on this computer"
What's the worst part? You already know that nobody else is at the same time.
This isn't a sign that Sage is damaged. It means Sage thinks the session of the user is still active. This is often due to an improper close, network lapse or an unfinished background process that didn't finish properly.
The good news is that, in most cases this issue can be corrected without reinstalling Sage or calling support-the only thing you need to do is once you've identified the problem this issue.
Let's get it broken down properly.
What Does the "Already Logged In" Error Really Mean?
Sage 50 uses session and lock files to identify who's accessing the company's information. If everything shuts down properly those files are removed in a timely manner.
The error occurs in the following situations:
Sage closes unexpectedly
The system is either crashed or restarted.
Drops in connectivity to the network
A user logs out incorrectly
Sage Payroll Support processes are still active in the background
In the simplest terms, Sage believes a user session is still open--even when it's not.
Common Situations Where This Error Appears
It's common to see this error in one or more of these scenarios:
Sage's opening Sage after a power cut
Switching users on a shared system
Accessing Sage 50 from a multi-user setup
The same company file is opened twice
Logging in after a force Windows update
Remote desktop sessions ending abruptly
Knowing the time it is apparent helps decide how to address it.
Step 1: Make Sure Sage Is Fully Closed Everywhere
Before attempting any technical fixes be sure to follow the rules, but do it right.
Check on the Same Computer
A restart is a way to clear the background processes more frequently that you'd think.
Check Other Computers (Multi-User Setup)
For instance, if Sage installs on more than one systems:
You can ask other users to log out
Inspect if someone has Sage either slowed down or is in idle
Restart the server as needed
A lot of "already logged in" errors are caused by open sessions that have been closed on a different computer.
Step 2: End the Sage Processes of Task Manager
Sometimes Sage appears to be looking closed, but he isn't.
How to Do It
Press Ctrl + Shift + Esc
Open Task Manager
You can look for:
Peachw.exe
PeachwServer.exe
PeachTree.exe
Choose them all and click End Task.
Once done, reopen Sage 50.
This fix is enough to solve the issue for a significant variety of users.
Step 3: Check and Remove Temporary Lock Files
This is the quickest remedy when the error fails to disappear.